please visit our full FAQ page for complete information regarding all of our studio policies!
Can I share my classes with someone else?
For Limitless Members: The Limitless & Membership includes 4 guest passes per month! You can use your guest passes on the same person or 4 different people every time you use them.
How to book a spot for your guest: Booking a guest into a class is not something that can be done through the client version of Mindbody. Our front desk team is happy to assist with any guest bookings in person or via phone call or text! @304-381-5755. When contacting us via phone to book a spot for your friend, please include your first and last name, as well as your guest's. Alternatively, your guest can be signed up by our staff in person by arriving to class early!
**Guests who are signed up are subject to the same late cancel/no show fee policy as the member. If your guest has never been to &Yoga before and does not have a card on file, the credit card under the member's file will be charged a late-cancel/no-show fee per person (i.e., the member and any guests).
For 10/20 class packages: These passes are non-transferrable and cannot be shared.
How do I cancel my monthly membership?
You can request to cancel your membership by emailing hello@andyogawv.com, or by clicking to cancel in your Mindbody account online or in the Mindbody app. If you need to take a short break (1-4 months) from your regular yoga schedule due to an injury, trip, or other reason, we can suspend your account. Suspending your account temporarily freezes your membership and reschedules your monthly payment to resume when the suspension is over. Scroll to the bottom of this page to submit a request to pause, or see more information on how to cancel!
What is &Yoga's refund policy?
When a member of our team has made a mistake, we will issue a refund upon request via email. When a refund is requested for a personal reason that is unrelated to our studio's operations or team, such as moving out of the area, meaning to but not cancelling your membership before it automatically renews, not making it to a class, or any other personal reason unrelated to &Yoga's capabilities, a refund is not warranted. When a refund request is approved by our team, if the refund is for a class pass of any kind, the pass will be returned to your account for future use.
If you have any unanswered questions, please reach out via email to hello@andyogawv.com and one of our team memebrs will be happy to help you!